Released on = March 22, 2007, 5:51 pm

Press Release Author = Infra Corporation

Industry = Software

Press Release Summary = Infra Corporation, has announced infraEnterprise Version 8,
a 100 per cent web-based solution that sets a new standard in the IT Service
Management industry with its advanced ITIL capabilities and ease of integration with
third party technologies.

Press Release Body = Independently verified to the highest level for ITIL
compatibility across all processes (Incident, Problem, Change, Configuration,
Release, Service Level and Availability Management), infraEnterprise Version 8
offers customers a complete IT Service Management solution based on a single
web-based application .

With advanced ITIL capabilities and ease of integration with third party
technologies, infraEnterprise Version 8 will suit organisations who want to bring
their IT Service Management in-house to gain better control and visibility over
their systems. infraEnterprise Version 8 enables these organisations to manage their
own IT Service Management simply and cost effectively.

According to Infra Corporation Director Andy Wade, "Infra has always been a leader
in the development of IT Service Management solutions. Early on, we anticipated the
evolution of IT Service Management and made a strategic decision to develop our
software with 100 per cent web-based architecture."

"We believe that the integration capabilities of our latest offering,
infraEnterprise Version 8, set a new standard for the IT Service Management industry
and will allow our clients to take their ITIL processes further, faster."

Some of the key infraEnterprise Version 8 features include;

Federated Configuration Management Database (CMDB)
infraEnterprise Version 8 features a Federated Configuration Management Database
(CMDB) platform to simply and intelligently process links and synchronise the CMDB
with any number of third party repositories. Powerful graphical displays enable
Service Desks to create a visual end-to-end view of the services they provide.
Plug-in connectors to the infraEnterprise Federated CMDB platform are available
out-of-the-box for many popular applications, such as Microsoft's SMS and HP's
Network Node Manager, among others. infraEnterprise's unique open architecture
provides the freedom to develop connectors for custom-built asset discovery and
network management tools. Web services and API are also available.

Enhanced Workflow Design
Infra has also developed an enhanced Workflow designer featuring a comprehensive
task palette that can be used to create sophisticated workflows for complex and/or
repeatable business processes. The palette is specifically designed to support IT
Service Management, providing full integration for all ITIL processes. For example,
Change Management workflows can be tightly integrated with Availability Management
to ensure that any downtime required to effect a Change is scheduled outside periods
of contracted availability.

Advanced Knowledge Management Capabilities
Version 8 also addresses increasing customer demand for Knowledge Management as part
of their IT Service Management solution by delivering powerful new features within
its Knowledge Bank. These include full access to knowledge via the customer portal
and support for Knowledge Management best practice through the application of the
principles of Knowledge Centered Support (KCS).

End-to-end Service Management
InfraEnterprise Version 8 features a new service display to enable the service team
to assess the impact of current incidents, problems or changes on the IT
infrastructure which can also be used to model 'what-if' scenarios. Availability
Management has also been comprehensively covered in the new version, and seamlessly
integrates with all the other ITIL processes managed by infraEnterprise. As a
result, agents can support customers more effectively, assess the impact of changes
anywhere on the network, reduce systems downtime and monitor and report against
Service Level Agreements.

For more information see www.infra-corp.com

Web Site = http://www.infra-corp.com

Contact Details = Katherine Craig
Marketing Manager
Level 18, 8-20 Napier Street
North Sydney NSW 2060
Australia
+61 2 8908 7100
katherine.craig@infra.com.au